Delivery
When will my dress arrive?
Allow 11 to 17 business days from the day you order: 3 to 5 for us to process and dispatch, then 8 to 12 in transit. Weekends and U.S. federal holidays do not count as business days.
Why is it coming from China?
That is where our supplier manufactures and stores the range, and orders ship directly from that partner warehouse. It keeps prices down and it makes delivery slower. We publish the real window instead of a shorter one we could not honor.
What is shipping?
$7.95 flat, or free once your subtotal reaches $60 after any discounts.
Which states do you serve?
The 48 contiguous states and Washington, D.C. only. Not Alaska, Hawaii, Puerto Rico, other territories, or APO, FPO and DPO addresses.
Can you deliver to a P.O. Box?
Yes, via USPS. FedEx does not serve P.O. Boxes, so those orders are routed accordingly.
Will customs charge me on delivery?
No. Duties are included in what you paid, and nothing is owed when the parcel arrives.
Someone is asking me to pay a release fee. What now?
Do not pay. We have already settled the duties. Send the message to support@novericav.com and we will take it up with the carrier.
My tracking has not moved in days.
That is normal on the international leg. Scans also take 24 to 48 hours to begin after you receive the number. If nothing changes for well over a week, write to us and we will chase it.
Returns
Do I post returns back to China?
No. Returns go to 940 Woodlands Pkwy, Vernon Hills, IL 60061. It is a domestic parcel for you, on a label we pay for.
How long do I have?
30 days from the delivery date, with the dress unworn, unwashed and still tagged in its original packaging.
Is return shipping really free?
Yes, on every return including a change of mind. There is no restocking fee. The one thing we keep in a change-of-mind return is the original $7.95 shipping charge.
When do I get my money?
We refund within 5 to 7 business days of the warehouse checking the return, then your bank takes 3 to 10 business days more.
Can I swap sizes instead?
Yes, when the size is in stock. Ask in your return email. If it is not available we refund instead.
Can I cancel an order?
Within 24 hours of placing it, provided it has not shipped. Email us the order number.
Paying
How are payments taken?
Through our payment provider, with the card options shown at checkout. One charge, in U.S. dollars, no subscriptions.
Is sales tax added at checkout?
Any sales tax that applies is shown at checkout before you pay.
My bank added a foreign transaction fee.
Some card issuers add a foreign transaction fee to certain payments. That fee belongs to your bank, not to us, and we receive none of it.
Sizing and Fabric
Which size should I order?
Go by the size guide on the product page where one is given, not only your usual U.S. size. These are made by an overseas supplier and the sizing does not always line up. If a measurement you need is missing, email us and we will ask.
Will the color look like the photo?
Close. Screens differ, and small batch-to-batch variation in fabric is normal.
Support
How quickly do you answer?
Within 24 hours, at support@novericav.com.
Nobody picks up the phone.
We are a small team and we are not sitting by a phone through U.S. business hours. +1 737-534-7082 takes a voicemail and we call back within one business day. We would rather say that plainly than pretend there is a call center.