Contact information
Email Us
support@novericav.com
Every email gets an answer within 24 hours. Quote your order number if you have one, and attach a photo if something arrived damaged or is not what you ordered. That usually lets us settle it in one reply rather than three.
Phone
+1 737-534-7082
Why the phone may not be answered
We are a small team and we are not in the United States during U.S. office hours, so there is no one sitting by the phone all day. The line takes a voicemail and we return the call within one business day. We would rather write that down than advertise a phone desk that does not exist. Email reaches us faster.
Two Addresses, Two Purposes
Sending a parcel to the wrong one causes real trouble, so both are set out here.
| Registered office — no parcels | NUVELLA COMMERCE GROUP LLC 1500 N Grant St Ste N Denver, CO 80203 United States |
|---|---|
| Returns — parcels here, after emailing us | novericav Returns 940 Woodlands Pkwy Vernon Hills, IL 60061 United States |
The Denver address is held through a registered agent. It is not a shop, a showroom or a warehouse and nobody there can take delivery of a return. Anything sent there will not find us.
Quick Answers
- Where is my order? Total delivery runs 11 to 17 business days. Your tracking number is in the dispatch email and the first scan can take 24 to 48 hours.
- I want to send something back. Email us within 30 days of delivery and a prepaid label comes back to you.
- A courier wants a customs fee. Do not pay. Duties are already covered. Forward us the message.
- Can I cancel? Yes, within 24 hours of ordering if it has not shipped.
The Shipping Policy, Refund and Returns Policy and FAQs pages carry the full detail.
Company Details
NUVELLA COMMERCE GROUP LLC, a limited liability company registered in Colorado, United States. Registered office 1500 N Grant St Ste N, Denver, CO 80203. Trading as novericav at novericav.com.