The Route Your Parcel Takes
novericav works with a supplier in China who manufactures and holds our stock. When you order, that partner warehouse packs the parcel and sends it to your address in the United States. There is no U.S. stockroom in the middle, which is the reason our delivery estimate is measured in weeks rather than days.
Returns run the opposite way. Our returns facility sits in Vernon Hills, Illinois, so sending something back is a domestic parcel, not an international one.
Timing
| Stage | How long |
|---|---|
| Cut-off for same-day processing | 6:00 PM MT, Monday to Friday |
| Processing and dispatch | 3–5 business days |
| Transit to your door | 8–12 business days |
| Total | 11–17 business days |
Business days exclude Saturdays, Sundays and U.S. federal holidays. An order placed after 6:00 PM MT, or at a weekend, is treated as placed on the next business day.
Worked example
An order at 9:00 PM MT on a Thursday is processed from Friday. With 3 to 5 business days of handling, it leaves the warehouse between the following Tuesday and Thursday. Add 8 to 12 business days of transit and the parcel typically lands two to four calendar weeks after you ordered.
Delivery Area
We deliver to the 48 contiguous states and Washington, D.C. We are not able to ship to Alaska, Hawaii, Puerto Rico, any other U.S. territory, or to APO, FPO and DPO military addresses, and we do not ship outside the United States.
P.O. Boxes are fine. A parcel addressed to a P.O. Box is routed through USPS, because FedEx cannot deliver to one.
What Shipping Costs
| Subtotal after discounts | Shipping charge |
|---|---|
| Below $60 | $7.95 |
| $60 and above | $0.00 |
Note that the free-shipping threshold is applied to the subtotal once any discount code has come off, not to the pre-discount total. We do not offer an expedited service.
Carriers, Tracking and What Normal Looks Like
USPS and FedEx carry our parcels. A tracking number is emailed to you at dispatch. Expect the first scan to appear within 24 to 48 hours, and expect a quiet stretch while the parcel is in international transit. Neither is a sign that anything has gone wrong.
Duties and Taxes
Import duties are built into the price at checkout, so nothing is payable when the parcel arrives. Should anyone contact you demanding a customs or release fee for a novericav order, treat it as suspect: do not pay, and forward the message to support@novericav.com.
Any sales tax that applies to your order is shown at checkout before you pay.
If Something Goes Wrong
Your order is late
The FTC Mail Order Rule gives you the right to cancel and be refunded in full if we cannot ship within the time we advertised. If 30 days pass from your purchase without a dispatch, write to support@novericav.com; we will either offer you a revised date to accept or refund you without argument.
Your parcel is missing
- Open the tracking link from your dispatch email and read the most recent scan.
- Ask anyone else at the address and check porches, lobbies and mailrooms.
- Give it three business days after a delivered scan. Early scans happen.
- Email support@novericav.com with your order number and tracking number.
- We file a trace with the carrier. If the parcel is confirmed lost, you choose a replacement or a full refund.
Your address was wrong
Email support@novericav.com within 24 hours. If the order has not gone out yet we can correct it. Once it has left the warehouse it cannot be rerouted.
Contact
support@novericav.com, answered within 24 hours.