Refund policy

At a Glance

You have	30 days from the delivery date
Return postage	Free. We issue a prepaid label.
Restocking fee	None
Your original $7.95	Refunded when the fault is ours. Kept when you simply changed your mind.
We refund within	5–7 business days of the warehouse checking your return
Your bank then takes	3–10 business days
Send returns to	940 Woodlands Pkwy, Vernon Hills, IL 60061

Condition We Can Accept

A dress comes back to us unworn and unwashed, with the original tags still attached, in the packaging it arrived in, together with anything that came with it such as a belt or a tie. Items carrying signs of wear, fragrance, make-up marks, smoke or pet hair cannot be resold and cannot be accepted.

Gift cards and anything marked final sale are excluded.

Starting a Return

Write to support@novericav.com inside the 30-day window with your order number and the item you want to send back.
If it arrived damaged, faulty or simply wrong, attach a photo. Often that alone settles it and you keep the item.
We reply within 24 hours with a prepaid label and a return reference.
Repack the dress, fix the label on, and hand the parcel to the carrier named on it.

Please wait for the label rather than posting something back unannounced. Parcels that arrive without a reference take far longer to match to an order.

When the Fault Is Ours

Damaged in transit, faulty, or not the item you ordered: tell us within 48 hours of delivery so we can raise it with the carrier while the evidence is fresh. We cover the return label, we refund the original $7.95 shipping, and you choose between a replacement and a full refund.

Telling us later than 48 hours does not cost you your 30-day return right. It only makes the carrier claim harder.

Who Pays

Reason for return	Return label	Original $7.95
Damaged in transit	We pay	Refunded
Faulty item	We pay	Refunded
Wrong item shipped	We pay	Refunded
Changed your mind	We pay	Kept
Ordered the wrong size	We pay	Kept

Exchanges

We swap for another size or color whenever the piece is in stock. Say what you would like in your email. If it is unavailable, we refund rather than leave you waiting.

Cancelling

You can cancel inside 24 hours of ordering, as long as the parcel has not been dispatched. Email support@novericav.com with the order number. After that window the return process above is the route.

How the Money Comes Back

Refunds return to the original payment method. We release them within 5 to 7 business days of the warehouse receiving and checking the item, and your bank adds a further 3 to 10 business days before it shows on your statement. That second delay is outside our control.

If a return does not meet the conditions above we contact you first. We do not reject returns silently.

Return Address

novericav Returns
940 Woodlands Pkwy
Vernon Hills, IL 60061
United States

Do not post returns to the registered office in Denver, Colorado. It is a registered agent address with no warehouse and no staff who can receive a parcel, and anything sent there will not reach us.